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Production/Customer Service Team Player

We are not a conventional, ho-hum business!

We are a forward-thinking, small organic personal care products crafting company and fair trade goods retailer seeks an articulate, enthusiastic, creative/artistic and flexible individual who enjoys participating in a variety of tasks on a daily basis and who appreciates the small team atmosphere and opportunities in working for a small organic retail/wholesale business.

The Production/Customer Service Assistant provides production and office assistance, organization, retail/wholesale customer service to our organic personal care business. This is a part-time position—approximately 20-24 hours per week and does include some weekend retail store assistance. There may be a possibility of additional hours or full-time work in the future for the right individual.

Examples of Duties

  • Printing, laminating, cutting and applying labels to personal care products.
  • Fulfilling, packing and shipping orders.
  • Answering the phone and providing wholesale/retail organic customer service by phone, email and in person.
  • Some work as an educator/salesperson in our retail store in Frederick, MD.
  • Office assistance: organizing, filing, purchasing supplies, etc.
  • Receiving and checking in mail and supplies.
  • Occasional work as a newsletter and/or social media coordinator and/or content contributor.

Examples of Desirable Personal Qualities, Skills and Experience:

  • Strong computer skills in Word, Excel and web applications. Must be able to learn new computer skills quickly, especially those relating to e-commerce and social media.
  • Must be detail oriented and an articulate communicator.
  • Must be organized, efficient and have excellent communication skills.
  • Previous experience in an office support setting.
  • Strong customer service skills and previous experience in a wholesale/retail customer service setting.
  • Passion for organics, an environmental lifestyle and sustainability, and fair trade.
  • Once trained, must be able to speak competently about organic product labeling.
  • Graphic design and/or photography, and writing skills.
  • Familiarity with QuickBooks Bookkeeping and Point of Sale (POS) software.
  • Must be respectful, reliable, trustworthy, and able to work both independently and as part of a team.
  • Must be flexible and constantly open to learning.
  • Must be able to calmly and gracefully flow from task to task, and enjoy wearing many hats.
  • Must be able to follow through projects from initiation to completion.
  • Must have an interest in an organic lifestyle, skin and hair care, fashion and the fair trade philosophy and handcrafted artisan products.

Desirable Qualifications:

  • Working for an e-commerce business.
  • Fulfilling, packing and shipping orders.
  • Working for an organic business or working with organic products.
  • Working for a small business.
  • Working in production—crafting products in some capacity.

To Apply:

  1. Please email us with your detailed cover letter explaining your interest in our open position and why you are the ideal candidate to join our team. Note that your letter is the most important part of our application process.
  2. Please include your chronological resume that includes your experience and education.

Note that incomplete applications will not be considered.

You may be pleased to learn that we are a smoker-free and fragrance-free workplace.



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