Ordering & Returns

Ordering

The fastest, safest way to order Terressentials products is via our website. Our secure shopping cart and checkout ensures that your transaction credit card information are safe. We do not save credit card information in our system.

We can also take your order over the phone (301-371-7333).

You will receive an order confirmation email when you submit your order, as long as you have provided the correct email address.

Accounts are optional on our website. Creating an account and logging in when you place your order can help you keep track of the products you have ordered over time, but it is not necessary. If you decide to create an account, we will not share your email or personal information with anyone.

If you order from us regularly, you may like using our Quick Order Form. It gives you access to all of our Terressentials products on the same page so that you don't have to navigate all around in order to put items in your cart.

Payment Options

We accept credit cards and checks. Keep in mind that we do not actually charge your credit card until your order is ready to ship, usually 1-3 days after you place your order.

If you would like to pay by check, print out a copy of your online cart and mail it to us with your check, or call us with your order and mail your check separately. Please note that we cannot process or ship your order until your check has cleared. Payment by check is not available for international orders.

Editing or Cancelling Your Order

If you change your mind about your order, you may try to edit or cancel it by emailing or calling us within the first 24 hours after placing your order. Once your order is packed and shipped, there is no way to change it. We check our email and phone messages each morning before we start packing and shipping, so you need to notify us of any changes ASAP after you place your order.

Shipping For United States Customers

We ship our US orders with USPS Priority Mail and UPS. If you are a US customer, you can select the shipping method you prefer from the shipping options available at checkout. All shipping costs are calculated automatically based on your shipping address, the weight and dimensions of your order, and our negotiated rates with the carrier.

Orders are usually shipped within 1-4 days. If you have provided your email, you will receive a shipping confirmation email with your tracking number when we ship your package. Most USPS Priority and UPS Ground packages arrive within 5-10 business days, but there are no guarantees. If you need your order fast, choose an expedited shipping method.

Note that it can be far more economical to ship more than one item, as the shipping charge is often much the same to ship one regular size product as it is to ship three regular size products. So, stock up and save!

Shipping For International Customers

We ship our International Orders via USPS Priority Mail International. All shipping costs are calculated automatically by USPS based on the shipping address, the weight and dimensions of your order and whether or not your package will fit in a flat rate box.We also add a $7 handling fee to all international orders.

Note that it can be far more economical to ship more than one item, as the shipping charge is often much the same to ship one regular size product as it is to ship three regular size products.

USPS Priority Mail International is not available in all countries. Also, insurance is not available on packages going to to certain countries via USPS Priority Mail International. We will contact you prior to shipping your international order if we think there could be an issue with shipping our products to your country.

The US Postal Service states that international packages will arrive in 6-10 business days. Most packages arrive within two weeks. In some countries, like Italy, Spain and Brazil, it can take longer than a month to receive your order. Once a package arrives in the destination country, the US Postal Service no longer has control of the package delivery and we can no longer help you track your order.

Duties, Taxes and Customs: International shipping quotes do not include any duties, taxes or other charges that may be applied by your country's government. Any duties and taxes for international shipments are at the cost of the customer.

Every country seems to have different rules and regulations when receiving international packages. We follow the general guidelines set by the US Postal Service for international shipping that are not specific for any given country.

Customs regulations are often different for small packages versus large packages. Please be sure that you are aware of any specific customs regulations for your country. We will do everything we can to help you receive your package, but we cannot be responsible for packages that are detained in customs.

Returns

Please read carefully as we have different return policies for different types of products:

We do not accept returns on our Terressentials personal care products or on chocolate, coffee, tea or other food or beverage items. If you are ordering a product for the first time, we recommend that you start with our samplers or our 2 oz trial sizes when available.

Our fair trade gifts may be returned in the same condition in which they arrived and in their original packaging within 15 days of purchase if you are not completely satisfied. You must email terrehelpdesk@mailworks.org to arrange the return. Return shipping costs are the responsibility of the customer, except in cases where we have sent an item in error.

For all products, if we ever make an error and ship you the wrong item, let us know within 48 hours of receiving your shipment and we’ll be happy to correct it for you. Contact us by email at terrehelpdesk@mailworks.org or by phone at 301-371-7333, M-F 10am-4pm EST.

Return time may vary depending on your shipping method selection, but we will process returned items and refunds within 48 hours of receiving the product.

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